The Battle Against Misinformation: The Cost of Leading in the Era of Fragmented Attention

Why luxury hospitality brands verify Michelin stars but not wellness credentials—and how new global regulations are about to force a reckoning.

Two international luxury hotel chains—if I told you the names, you’d fall off your chair—have in their roster of ‘wellness experts’ a holistic coach without verifiable medical training and a ‘holistic nutritional coach’ without nutrition studies. Both offer workshops to guests paying over €1,500 per night.

The selection criteria? Likes and engagement rate.

Credential verification? None.

Remember the meme of Snoop Dogg dressed as a surgeon in an operating room? It’s not far from reality. Except in this case, the ‘patients’ are paying luxury prices for the privilege.

The question nobody asks: Why do we verify Michelin stars but not wellness credentials?

In luxury hospitality, we’re obsessive about credentials where it matters. Executive chef: verifiable training, years of experience, perhaps Michelin stars. Sommelier: WSET certifications, Court of Master Sommeliers. Spa therapists: licenses, certifications in specific techniques. Concierge: Les Clefs d’Or, years of training.

But when it comes to wellness coaches, holistic healers, nutritional advisors, the selection criteria changes radically: Instagram followers plus engagement rate. Verification: do they have a professional website? Do their posts look good?

Why? Because we confuse reach with expertise.

The luxury problem is unique (and existential)

These hotels, tourist destinations, and lifestyle brands aren’t being malicious. They’re being human in 2025: information overload, scanning instead of reading, trusting vanity metrics (followers) instead of substance metrics (credentials).

It’s exactly the problem that Queen Letizia of Spain recently articulated: without the capacity for deep reading—in this case, deep due diligence—we cannot distinguish between what seems legitimate and what actually is.

And here’s the twist the industry doesn’t see coming: China saw it first. That’s why it’s now law that influencers in wellness, nutrition, and health must have verifiable credentials. It wasn’t moralism. It was consumer protection after documented cases of health influencers causing real harm.

Europe is heading in the same direction. Australia is protecting minors from the same ecosystem of unverified influencers.

And what are luxury tourism and lifestyle companies doing? Waiting to become the case study in the next regulation.

What Harvard Business Review doesn’t address

Harvard Business Review published in its September-October 2025 edition an article titled “How to Counter Fake News,” presenting a three-part framework for corporations: monitor social resonance to identify fake news early, ensure transparency with stakeholders before crises, and activate credible allies to reinforce the truth.

But there’s a prior problem the article doesn’t address: what happens when you yourself are amplifying unverified information?

When your hotel, tourist destination, or lifestyle brand promotes a wellness expert without verifying their credentials, you don’t need to monitor external fake news. You are the source. And no crisis management framework will save you when a client suffers harm following advice from your holistic nutrition coach without nutrition training.

The abandoned verification epidemic

Here’s the connection nobody is making: the same problem that makes your teams not read complete briefings is what makes them not verify influencer credentials.

I see this every day: I send a strategic plan and nobody reads it completely. I send 40-page brand guidelines and they run it through AI for a summary. They propose an influencer partnership and nobody verifies beyond the media kit.

The epidemic isn’t fake news. It’s abandoned verification. We’ve outsourced our critical thinking to metrics (followers equals credibility) and to AI (summary equals comprehension).

And in luxury, this is brand suicide. Because your client paying €2,000 per night or per experience will verify. Will investigate. And when they discover your wellness expert has a certificate from a 6-week online course, how much do you think your brand equity is worth?

The global signals marketing departments must understand

China now requires professional credentials for influencers on certain topics. Implication for brands: your brand ambassadors will need real validation. B2B isn’t exempt: does your company validate the credentials of its thought leaders? For hotels, tourist destinations, and luxury lifestyle brands that depend on the Chinese market—representing 40% of global luxury travel spend—this isn’t a suggestion. It’s law.

Australia has banned social media for minors under 16. Implication: forced segmentation, changes in acquisition strategies. Brands lose access to an entire generation in formation.

Queen Letizia of Spain’s quote about how reading doesn’t just give emotional vocabulary, it gives critical thinking. Without it, your audience is vulnerable to any narrative. In luxury, you sell articulated emotion: transformative experience, curated journey. If your audience cannot process complex narratives, they cannot genuinely aspire to your product.

Three real scenarios you face today

Scenario A: The wellness influencer without credentials promises healing retreats at your resort, transformative experiences at your destination, or workshops at your lifestyle brand. They have no medical training. Someone gets sick following their advice. Your brand appears in the lawsuit. Cost: Legal plus reputational equals incalculable.

Scenario B: The family that can’t research your experience receives 47 newsletters, 200 emails, infinite ads. They use AI to summarize reviews. The AI loses the critical nuance of “exceptional service but not recommended for small children.” They arrive with wrong expectations at your carefully curated experience. Cost: Bad review plus customer service nightmare.

Scenario C: Your own team doesn’t read your brand guidelines. You create a 40-page brand book (standard in luxury). Marketing team runs it through ChatGPT for summary. They lose the nuance between understated elegance versus ostentatious luxury. They launch a campaign that contradicts brand essence. Cost: Brand dilution. And I’ve been noticing this more markedly in recent weeks at a general level—this isn’t an isolated case, it’s a growing trend.

And then there’s the other side

I currently support as fractional CMO a company in its repositioning as a wellness and longevity center. It’s not a large corporation with infinite budgets. But every cent of investment includes a non-negotiable line item: certified medical consultants and verified professionals.

Every program. Every treatment. Every claim we make in marketing.

The owner has a clear philosophy: less ribbon cutting, fewer Instagram photos, more real action. And it shows, you can breathe it in what they offer.

The result? A slower process. Meetings where doctors review every word of copy. Budgets that include verification costs that other brands spend on influencer gifting.

But here’s the bet: when regulations arrive—not if, but when—this company won’t have to change anything. While competitors enter panic mode restructuring partnerships and withdrawing claims, they’ll simply continue.

Because they built right from day one.

And in 5 years, when wellness and longevity are as regulated as pharma (which they will be), this company will be the reference. Not by accident. By strategic decision today.

This is what separates real luxury from performative luxury.

The framework for leaders: three questions you can’t avoid

When you hire a fractional CMO, you’re not just hiring marketing expertise. You’re hiring a reality filter that audits your influencer partnerships under new regulations: do your KOLs in China have mandatory credentials? Do your wellness influencers have real training? Can your food bloggers justify their health claims?

That protects your brand from fragmented information: creates brand narratives that survive AI summarization, ensures your team reads (really reads) your brand essence, implements the HBR framework adapted to luxury: monitor social resonance especially on WeChat and Xiaohongshu for Chinese market, transparency with stakeholders before crisis, activate credible allies (do you have partnerships with hospitality schools? Real certifications?).

That builds brand equity that resists misinformation: in luxury, you can’t clarify quickly on Twitter. You need deep relationships with specialized press. You need clients who understand your complete narrative (not a bullet point).

For owners of hotels, tourist destinations, and lifestyle brands: ask your marketing departments: do our influencers comply with new Chinese regulations? Do we have a crisis plan for when a partner is discredited?

For investors: the next due diligence must include: influencer credential audit, brand narrative resilience test, regulatory compliance by market.

For boards: the question isn’t how much we spend on marketing. It’s how much a preventable reputational crisis costs.

Snoop Dogg in an operating room is funny because it’s obviously false

A holistic coach without credentials giving nutritional advice at your €1,500 per night hotel, at your premium tourist destination, or at your lifestyle brand isn’t funny. It’s your next crisis. And unlike the meme, nobody’s going to laugh.

China understood this. That’s why they put regulations in place. Australia understood this. That’s why they’re protecting minors. The EU is going to understand it.

The question is: will your brand be the case study that accelerates those regulations, or will you be the one who verified before it was mandatory?

Because in luxury, being reactive isn’t an option. It’s a death sentence.

As a CMO and Strategic Advisor, I know influencers sell. I know engagement rate moves needles. I know holistic wellness is trending and generates bookings.

But I also know what I saw on the other side. The company I support—even without being a large corporation—invests every cent in verifying: certified medical consultants, professionals with real credentials, claims they can defend under regulatory scrutiny.

It’s slower. It’s more expensive in the short term. It’s infinitely more complex from a marketing perspective.

But it will be the global reference in 5 years. Not because they have more budget than international chains or major tourist destinations. Because when China, Europe, and the rest of the world implement regulations (which they will), they’ll already be in compliance.

While others rebuild from scratch—with all the reputational cost that implies—they’ll only have to say: “We always did it this way.”

That’s brand equity you can’t buy. You build it.

In 2026, selling luxury isn’t showing amenities or perfect destinations. It’s building unassailable credibility when nobody reads completely, when influencers need titles, when your best Chinese clients only trust certified KOLs.

Before launching your next campaign with that 500K follower influencer, ask yourself: do they have the credentials China now requires? Do I myself understand my brand’s complete narrative, or just the bullets?

Because in luxury, you’re not selling nights or experiences. You’re selling trust. And that doesn’t recover with a press release.

Want to connect? Find me on LinkedIn.

To learn more about what I do and what I offer as a fractional CMO, visit my services.

Marketing from the C-Level: From Strategy to Action (Part 2/2)

In the first part of this article, we focused on how strategic marketing and digital transformation are redefining the business landscape. Now, let's dive into what really brings these strategies to life: people, culture, and measurable results.

Building the Marketing Dream Team

"The best talent does not look for a job, they look for purpose." I learned this phrase the hard way after losing several exceptional professionals because we focused too much on objectives and too little on purpose.

One of our biggest challenges is creating an environment where talent can thrive. It is not just about hiring the best; it is about creating an ecosystem where they can give their best.

A year ago, implementing a hybrid work model for a marketing team, many board members were skeptical, but the results spoke for themselves: productivity increased and talent retention improved significantly. The lesson was clear: trust and flexibility are as important as technical expertise.

Data-Driven Culture: Beyond Metrics

"We can not improve what we can not measure" is a phrase I constantly repeat in our meetings. However, I have learned that creating a data-driven culture goes beyond obsessing over numbers.

In the organizations where I have collaborated, we transformed how we view data. They are no longer just metrics on a dashboard; they are stories about our customers. This perspective has radically changed how we make decisions.

• We identified behavior patterns that led us to completely redesign retention strategies

• We discovered cross-selling opportunities that no one had noticed

• We improved our NPS by truly understanding what our customers value

The KPIs that Really Matter

I have learned to distinguish between metrics that sound good and metrics that truly drive business. It is not about having more data, but having the right data. This might seem obvious, but just the other day in a friend's office, he mentioned that "that lady was solely dedicated to collecting data." When I asked what they did with it afterward, the answer was meme-worthy: "we still do not know."

In monthly meetings, I like to focus on what I call the "Triangle of Impact":

• Customer lifetime value (not just immediate sales)

• Acquisition efficiency (not just volume)

• Recommendation index (not just satisfaction)

This approach allows for smarter decisions about where to invest resources. For example, with one social club and wellness center, we reduced our budget in channels that seemed successful in terms of volume but were not generating quality long-term customers.

The Future of Executive Marketing

If there's something I have learned in my professional journey, it is that the future belongs to organizations that can adapt quickly without losing their north star. The marketing of the future will be:

• More personalized but less invasive

• More automated but more human

• More measurable but more creative

AI and machine learning are transforming how we understand and connect with our customers. However, the key to success will remain the same: the ability to balance technological innovation with the human touch.

From Insights to Implementation

As leaders, we have the responsibility to prepare our organizations for this future. This means:

1. Investing in continuous team development

2. Fostering a culture of controlled experimentation

3. Maintaining focus on real customer value

Marketing from the C-Level is not just about directing campaigns or measuring ROI. It is about creating organizations that can thrive in a world where change is the only constant.

Marketing as a Transformation Engine

Marketing has evolved from being a support function to becoming a strategic driver of business transformation. As leaders, our role is to ensure that this transformation not only happens but generates real value for our customers, employees, and stakeholders.

The question is no longer whether we should transform our marketing approach, but how we can do it in a way that builds sustainable competitive advantages. The future belongs to those who can see beyond traditional metrics and create experiences that truly matter.

Let’s talk and connect!